Terms & Conditions

1. Introduction & Acceptance

Who We Are: Your Care Plus (“We,” “Us,” “Our”) is a company registered in the UK, operating the website yourcareplus.co.uk (the “Site”), providing home-based, compassionate, person-centred care Your Care Plus.
Agreement to Terms: By accessing or using our Site and services, you (“User,” “Client,” “Caretaker”) agree to these Terms & Conditions (“T&Cs”), as well as our Privacy Policy and Cookie Policy. If you disagree with any part, please do not use the Site.

User, Client, Care Recipient – individuals seeking care services.
Caregiver, Carer, Service Provider – qualified individuals or organisations delivering care.
Services – includes all care-related resources, information, and coordination facilitated via the Site.
Account – the online user profile created to access and manage service requests.

Users must be 18 years or older to register or engage services.
Services are intended for lawful, responsible use only.
Carers must hold any legally required qualifications or clearances (e.g., DBS checks in the UK).

Your Care Plus acts as a provider of home care services, not as an intermediary platform.
We deliver care directly through our own or contracted caregivers, and we retain responsibility for service quality and compliance.
While we strive for the highest standards in care delivery, we do not provide medical advice unless explicitly qualified and stated as part of a care plan.

Clients and Caregivers agree to provide accurate and up-to-date information, keep login credentials secure, and notify us immediately of any breach or misuse.
We reserve the right to suspend or close any account at our discretion for non-compliance or misuse.

Details on fees, payment schedules, and billing processes should be clearly outlined.
Include refund and cancellation policies, particularly for cancellations by clients or us.
Set expectations for late payments, e.g., potential additional charges or suspension of services.

Carers are expected to adhere to professional ethics, respect client privacy and dignity, and ensure safe, quality care.
Clients should provide a safe environment, necessary information (e.g. medical needs, allergies), and report any changes promptly.

We do not offer medical or legal advice unless explicitly stated.
Your Care Plus is not liable for losses or damages caused by carers' or clients' actions beyond our control.
Liability should be limited to the maximum extent permitted under UK law.

In emergencies, users must contact emergency services directly—the Site is not an emergency response platform.
Encourage clients and carers to follow up-to-date health and safety guidance.

All content on the Site (text, logos, design) is owned by Your Care Plus unless otherwise stated.
Users grant us a non-exclusive, royalty-free license to use any content they submit (photos, testimonials) for the purpose of providing services and marketing.

Reference the Privacy Policy, detailing how personal and sensitive (special category) data is processed under GDPR requirements.
Include assurances of data security and confidentiality, particularly for health-related data.

State that these T&Cs are governed by English law and resolved in English courts, or specify an alternative dispute resolution process if desired.

We reserve the right to update these T&Cs at any time, with changes effective upon posting.
Users should review the T&Cs periodically; continued use after changes indicates acceptance.

Provide clear contact details (email, phone, address) for queries, complaints, or support.