Frequently Asked Questions
1
What services do you provide?
We offer a wide range of personalised home care services, including personal care, companionship, medication support, meal preparation, light housekeeping, and assistance with daily living activities. Our care packages are tailored to meet individual needs.
2
How do you assess my care needs?
Before any care begins, we conduct a thorough assessment in your home to understand your requirements, preferences, and routines. This allows us to create a personalised care plan that fits your lifestyle and promotes independence.
3
Are your carers trained and vetted?
Yes. All our carers undergo a robust recruitment process, including enhanced background checks, professional references, and in-depth training. We also provide ongoing training and supervision to maintain the highest standards of care.
4
Can I choose the times and frequency of visits?
Absolutely. We offer flexible care schedules to suit your needs, whether that is a few hours a week, daily visits, or full-time live-in care. Your care plan can be adjusted at any time as your circumstances change.
5
What happens if my regular carer is unavailable?
If your regular carer is unable to attend, we will arrange for a fully trained replacement who has been introduced to your care plan, ensuring continuity of care with minimal disruption.
6
Do you provide care at short notice?
Yes, where possible. We understand that care needs can arise suddenly, and we will do our best to provide timely support, whether for hospital discharge, respite, or emergency care.
7
How do I pay for my care?
You can choose the payment method that works best for you. We accept direct payments from clients, local authority funding (where applicable), or a combination of both. Full details of payment options and invoicing will be explained during your care assessment.
8
What if I need to cancel a visit?
We understand that plans can change. If you need to cancel a scheduled visit, please provide at least 7 days’ notice. Visits cancelled with less than 7 days’ notice are chargeable.
9
Can I request documents in other formats?
Yes. We are committed to making our service accessible. Key documents, including care plans and invoices, can be provided in alternative formats such as large print, easy-read, or digital versions. Please let us know your preference.
10
Can family members be involved in the care planning?
Yes. We actively encourage family involvement to ensure that care is delivered in line with your wishes and family preferences. We also provide regular updates so loved ones are reassured and informed.
11
What makes Your Care Plus different?
We pride ourselves on providing compassionate, reliable, and person-centred care. Our focus is not only on meeting care needs but also on enhancing quality of life, independence, and wellbeing.
